Refunds and Exchanges

Goods Guarantee

Our Goods come with guarantees that cannot be excluded under the Australian

Consumer Law. You are entitled to a replacement or refund for a Major Failure and

compensation for any other reasonably foreseeable loss or damage. Additionally, if

the Goods fail to be of acceptable quality and this failure does not amount to a Major

Failure, you are entitled to have the Goods repaired or replaced.

Defective Products

If you receive defective products, please contact us as soon as possible. Provide

details of the defect along with photos of the issue. You will need to return the

product to us via post. We will cover the cost of this return. Once we receive the

returned product, we will send you a confirmation email and notify you when your

refund has been processed or a replacement has been shipped.

Ordinary Wear and Tear

Ordinary wear and tear, misuse, or damage occurring after delivery (except where

caused by a defect) do not constitute a Major Failure or failure of acceptable quality.

If damage is assessed to have been caused by ordinary wear and tear or misuse,

you will not be entitled to a replacement, refund, or repair. If you wish to have the

product returned to you, the cost of delivery will be at your expense.

Change of Mind

In accordance with the Australian Consumer Law, Myruf is not obliged to provide a

refund if you change your mind about a purchase.

Liability Limitation

To the extent permitted by law, our liability will be limited to the value of your Order.

Myruf will not be liable for any indirect, special, or consequential damage arising

from any matter covered by these Terms and Conditions.

General Terms

These Terms and Conditions represent the entire agreement between you and us

and supersede any prior statements or agreements. This agreement is governed by

the laws of the State of Victoria. The parties submit to the non-exclusive jurisdiction

of the Courts of Victoria, with Melbourne, Victoria, as the place of contract.

If any part of these Terms and Conditions is found to be unlawful, invalid, or

unenforceable, that part will be severed, and the remainder will continue in force. 

If payment is outstanding on an Order, interest will accrue from the date of default at

the rate prescribed under the Penalty Interest Rate Act 1983 (Vic) plus two (2)

percent.

 

 

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